2 chapters across the catalog
AT&T Plan Switching Scam, FCC Complaints, Customer Service Rant
A report highlights how AT&T and other major carriers are moving customers to more expensive plans without their explicit permission. The hosts compare this to historical "phone slamming" tactics and call for greater accountability for telecommunications CEOs.
John C. Dvorak details ongoing issues with AT&T (formerly SBC) regarding "phone slamming" and the unauthorized addition of services like call waiting and long-distance plans to his bill. Despite setting up a security password to prevent unauthorized changes, Dvorak discovers that low-level call center employees can bypass these protections. He suspects the persistent interference may be motivated by personal grudges from disgruntled tech users.
