Topic: Queue

A listener who sold Avaya switches explains that call centers use voice analysis to monitor waiting customers. He claims that using profanity can sometimes move a caller to the front of the queue by triggering "upset" alerts. The hosts also read a humorous email about the show's impact on a listener's personal life.

A scandal erupted in Canada after members of the Calgary Flames hockey team were accused of "jumping the queue" to receive H1N1 vaccinations while citizens waited in long lines. The incident led to the firing of a government doctor and widespread public outrage. Additionally, the BC Lions football team banned high-fives to prevent the spread of the virus, despite the physical nature of the sport.