Topic: Corporate Communication

A discussion on the art of the "Cover Your Ass" (CYA) memo highlights how professional formatting can protect employees in large organizations. Effective memos should begin with complimentary language about the organization's mission before addressing specific grievances or warnings. An anecdote from a former inspector at Trailmobile demonstrates how a paper trail of unaddressed concerns can prevent an employee from being scapegoated for product failures.

The launch of Serve.gov and the Corporation for National and Community Service signals a move toward mandatory volunteerism for American citizens. The board of directors includes representatives from the pharmaceutical and energy industries, suggesting a deep tie between government initiatives and big business. Critics argue these programs are designed to habituate the public, particularly children, to working for the state without compensation.