2 chapters across the catalog
The importance of human customer service is highlighted by the historical success of WordPerfect, which thrived due to its accessible support staff. This is contrasted with the World Health Organization's new chatbot, "Sarah," which provides generic health advice. A 2022 HHS study found that 2% of ER patients suffer harm from misdiagnosis, raising questions about whether AI will improve or worsen these statistics.
Legacy Media Formats and Television Shading
The difficulty of transcoding legacy data is illustrated by the legal industry's long-standing reliance on WordPerfect 4.1. In television history, the transition from Vidicon tubes to CCD chips eliminated the problem of "burn-in" caused by bright lights. Older production roles, such as the "shader" who manually adjusted light levels for multiple cameras, have largely been replaced by automated digital systems.
