Episode 114 • • 5:01 - 10:52
114: Obama's Pitch
AT&T Customer Service, Wireless Account Verification Issues
AT&T wireless service experienced significant administrative failures during an international trip to Amsterdam, resulting in a suspended account despite correct verification answers. The carrier demanded physical faxes of passports and lease agreements even after a $700 bill was paid in full. While the corporate structure is described as oppressive, an internal AT&T systems programmer acting as a consumer advocate eventually resolved the technical issues.