Topic: Customer Complaints

1 chapters across the catalog

Wordy Durd
Episode 867 2:45:44 - 2:48:09

867: Wordy Durd

Southwest Airlines Profiling Complaint, Customer Rights

The Council on American-Islamic Relations (CAIR) filed a complaint against Southwest Airlines after a passenger was removed for speaking Arabic. The hosts argue that the removal was based on a customer complaint rather than airline policy. they defend the right of airlines to refuse service based on "spidey sense" or safety concerns.