2 chapters across the catalog
Communication Skills Karma and Austin Anniversary Road Trip
Sir Matthew Wilson requests karma for his son Eli to assist with communication skills. Alex and Athena report they are on a road trip to Austin, Texas, to celebrate their first anniversary, which coincides with the podcast's 10th anniversary.
A management consultant reports that 17 and 18-year-old McDonald's managers struggle with basic interpersonal communication due to a lifetime of smartphone and social media use. The anecdote suggests that simple tasks, such as interacting with customers at a drive-thru window, now require significant training and focus for the younger generation. This lack of soft skills is presented as a growing challenge for multi-million dollar retail operations.
