Episode 1516 • • 9:45 - 13:26
1516: Carbon Bomb
Southwest Airlines Flight Cancellation Crisis and CEO Apology
Southwest Airlines canceled over 12,000 flights during the 2022 holiday season, operating at only one-third capacity. CEO Bob Jordan issued a video apology, attributing the collapse to a severe winter storm. While some passengers remained patient, thousands of others were stranded at airports across the United States with lost luggage and no reimbursement.