Episode 1067 • • 1:25:20 - 1:29:11
1067: Double Header
Customer Service Philosophy, Local Call Centers and Duopolies
Dane Jasper emphasizes Sonic's commitment to local customer service, keeping all call centers and field staff in the San Francisco Bay Area. He criticizes the industry trend of using scripted, outsourced support, arguing that large monopolies benefit when customers are too frustrated to call. Jasper positions Sonic as a value-driven alternative focused on privacy, net neutrality, and technical integrity.