PayPal Data Access Issues, Call Center Frustrations
The hosts describe technical difficulties obtaining financial data from PayPal for their production accounts. One host details a frustrating interaction with a customer service representative, purportedly located in a Filipino call center, which ended in a disconnected call. The discussion highlights the inefficiency of manual data retrieval in the era of cloud computing.
paypal· cloud computing· customer service· philippines· data downloads· call centers
00:00 the whole thing is that they were on the ground, boots on the ground! Adam Curry. John C. DeVore. It's Thursday January 19th 2012 time for your Gitmo Nation Media assassination episode 375 This is no agenda Clearly suffering from mass hysteria at Camp MoFo here in Austin Texas and the capital of The Drone Star State In the morning everybody I'm Adam Curry And from Northern Silicon Valley where We haven't got a spreadsheet, no thanks. I don't know what's going on with PayPal. I'm John C. DeBorah. It's Blackboard and Buzzkill! In the morning... Okay vent your frustrations in the opening That's right And don't do that because you know people are like oh they don't have a spreadsheet well i'm not listening then What's the spreadsheet? Because yeah you're not gonna mention my name Yeah well here's why they want to listen because I've got some complaining to do Uh-oh Coming later
00:54 Okay, well first of all in the morning to you there Johnny boy You into morning at all ships and sea in the morning at all boots on the ground and in the morning to all feet In the air a citizen and of course in the morning to all of our human resources are citizens. Hey citizen All charged up ready to go in the chat room no agenda stream calm No agenda chat dotnet that hey citizen thing is really catching on I'm getting emails all day long It's like it's rivaling in the morning I think. It's getting very close. Hey citizen! Hey citizen! It's so friendly yet, so shut up slavy you know what i mean? Oh yeah that's a great little ditty. It's really...I like it. I like it alot. Alright so we uh.. What is wrong with PayPal? We've had nothing but problems with Paypal No we haven't had nothing but problems. We have problem-we've had problems over the last week
01:46 We've got two accounts, there's an older account which still gets subscription income and it is still a reasonable size. Then we have the new account which is the No Agenda Show account specifically and so I requested downloads of the data for since the last show, so we can discuss the producers and all the rest of it. Now I went through by the way they do have executive producers for this show but i had to go through page-by-page and pull them out my hand. Ooh! Manual labor. This is the cloud you know? You click and wait... It's the cloud there we go. The Cloud
02:27 You click to go to the next page, because they only put 20 entries. Go to the next page and I determine it's between 7 and 15 second wait. Are you sure this isn't SOPA somehow getting back at us for not going black? Anon is messing with us! So anyway... so I call up for the NOA... or I request a NOAgenda spreadsheet and then I request the older spreadsheet from the other account, and uh... the other account shows up in five minutes.
03:02 Five hours later than the no agenda account has not shown any sign. I've just happened last week and I called customer service And they say actually now does it sound like they're in jail? Does it sound like there are people who are working in jail, but you know No, and it doesn't sound like a boiler room because you know There's this report out about different jail even though that the biggest call centers now are staffed by prisoners Oh, they're always women so they'd have to be a woman's prison. Well the picture... Ayo! The picture that I'm seeing here shows a lot of guys Well, there was I bought last time. I call it was a woman and she said all she'll send email me the download Which you didn't do but the download showed up immediately after she hung up after examining the file So I didn't care this time. I call it was a little Filipino girl hmm and How did he know? She was did she say hello mr.. The war I come from Philippines I'm great. I know a lot of Filipino
04:02 Women since I was in school. We had a lot of them in the bearing and they have an accent that's very distinctive Oh, did so do you say? Hey, uh when you when I was not chatting her up a little being in the Philippines Which is one of the largest call center places But were you chatting or up a little bit like while she's doing what she's helping I always try to chat him Up, you know like be friendly we're doing stuff Like saying like kind of baffled by the whole problem We say my wasn't hey, I went to school with a lot of your country people Your Filipinos she was a Filipino so whatever the case she I'm talking and she's trying to figure out what I'm talking about and she's And then she didn't then. I'm disconnected of course Okay So that's that so I'm still waiting
04:56 So she did so this hang up was this morning? Yeah. That's lame didn't you call back immediately and like get into it? I didn't just get into a queue, it was very different experience this time from the last which I think they may have changed stuff Well yeah because they went from the Philippines from the jail system you got patched through to the Philippines I have no idea They probably have customer service people all over the place This is why we have no chance man It's true. We're all doomed! We have no chance whatsoever Actually, I have a jingle for these things now Hold on Yeah Regarding our PayPal spreadsheet Technical malfunction What was that? Could you not hear it? I could hear it but couldn't understand it Oh Well maybe thats the Skype connection You can here quite well Technical malfunction Oh technical malfunction
